Privacy Policy

Global Privacy Policy

Last Updated: Sep 26

We at Solhaven ("we," "our," or "us") respect your privacy and are committed to protecting your personal data. This Global Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Website URL], use our mobile application, or engage with our services worldwide.

1. Information We Collect

Depending on your location and how you interact with us, we may collect the following categories of information:

Voluntarily Provided Information: Name, email address, phone number, shipping/billing address, and payment details when you create an account, make a purchase, or contact support.

Automatically Collected Information: IP address, device identifiers, browser type, operating system, geographic location (country/region), and usage data collected via cookies and tracking technologies.

Commercial Information: History of products or services purchased, obtained, or considered.

2. Legal Basis for Processing (EEA, UK, and Switzerland)

If you reside in the European Economic Area (EEA), United Kingdom, or Switzerland, our legal basis for collecting and using your personal data under the GDPR depends on the context:

Performance of a Contract: To fulfill our obligations to you (e.g., delivering a product).

Consent: When you explicitly agree to specific processing (e.g., subscribing to newsletters).

Legitimate Interests: To improve our services, prevent fraud, and secure our platform.

Legal Obligation: To comply with applicable laws (e.g., tax and accounting rules).

3. How We Share and Transfer Data Globally

We do not sell your personal data for monetary value. However, we may share information with trusted third-party vendors (such as payment processors, cloud hosting services, and analytics providers).

International Data Transfers: As a global business, your data may be transferred to, and processed in, countries outside of your home country (including the United States).

Safeguards: When transferring data across borders from the EU/UK, we utilize Standard Contractual Clauses (SCCs) approved by the European Commission, or other valid legal frameworks, to ensure your data remains protected.

4. Regional Privacy Rights

🇪🇺 EEA, UK, and International Rights (GDPR / LGPD / etc.)

You generally have the right to Access, Rectify, Erase ("Right to be Forgotten"), Restrict, or Object to the processing of your data, as well as the right to Data Portability.

🇺🇸 United States Rights (CCPA / CPRA & State Laws)

If you are a resident of California or states with similar privacy regulations, you have specific rights:

Right to Know: The categories and specific pieces of personal information we have collected about you, and the purposes for which it is used.

Right to Delete: The right to request the deletion of your personal information.

Right to Opt-Out: The right to opt-out of the "sale" or "sharing" of your personal information (including for targeted advertising). We do not sell personal data.

Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

5. Cookies and Global Tracking Opt-Out

We use cookies to optimize your experience. We respect global privacy controls, including the Global Privacy Control (GPC) signal. You can adjust your preferences at any time through our Cookie Consent Manager or by modifying your browser settings.

6. Data Retention and Security

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or to meet statutory retention periods. We implement rigorous technical and organizational security measures to protect your data against unauthorized access, loss, or alteration.

7. Children's Privacy

Our services are not directed to individuals under the age of 16 (or the legal age of majority in your jurisdiction). We do not knowingly collect personal data from children. If we learn we have collected such data, we will take immediate steps to delete it.

8. Contact Information and Data Protection Officer (DPO)

For any questions, requests to exercise your rights, or to contact our Data Protection Officer, please reach out to:

Email: [email protected]

Phone: 0046760062533

Global Privacy and Cookie Policy

Last Updated: 2026-09-05

We at Solhaven ("we," "our," or "us") respect your privacy and are committed to protecting your personal data. This Privacy and Cookie Policy explains how we collect, use, disclose, and safeguard your information, including how we use cookies, when you visit our website www.solhavenpublishing.com, use our services, or engage with us globally.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you. This includes:

Information You Provide Voluntarily: Name, email address, phone number, billing/shipping address, and payment details when you create an account, make a purchase, or contact our support.

Information Collected Automatically: IP address, browser type, device identifiers, operating system, geographic location, and details about how you interact with our website via cookies.

2. Legal Basis for Processing (EEA and UK Residents)

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), our legal basis for collecting and using your personal data under the General Data Protection Regulation (GDPR) depends on the context. We rely on the following grounds:

Performance of a Contract: Where processing is necessary to fulfill our obligations under a contract with you.

Consent: Where you have given us clear consent for a specific purpose (e.g., accepting non-essential cookies or subscribing to newsletters). You can withdraw consent at any time.

Legitimate Interests: Where processing is necessary for our legitimate business interests, provided they do not override your rights (e.g., ensuring security and improving our platform).

Legal Obligation: Where we are required by law to retain your data (e.g., for tax and accounting compliance).

3. International Data Transfers

Your personal information may be transferred to, stored, and processed in countries outside your home country, including the United States. These countries may have different data protection laws.

Whenever we transfer your personal data out of the EEA or the UK, we ensure a similar degree of protection is afforded to it by implementing at least one of the following safeguards:

Adequacy Decisions: Transferring data to countries officially recognized by the European Commission as providing an adequate level of protection.

Standard Contractual Clauses (SCCs): Utilizing specific contracts approved by the European Commission (and the UK Addendum where applicable) which ensure personal data receives the same protection it has in Europe.

4. Data Sharing and Disclosure

We do not sell your personal data. We only share your information with trusted third-party service providers who assist us in operating our business, such as:

Payment Processors (to ensure secure financial transactions).

Logistics and Shipping Providers (to deliver your physical goods).

Analytics and Marketing Providers (to maintain and optimize our website performance).

All third parties are contractually obligated to protect your data and are prohibited from using it for any other purpose.

5. Your GDPR Privacy Rights

If you are a resident of the EEA or the UK, you have the following rights regarding your personal data:

Right of Access: The right to request copies of the personal data we hold about you.

Right to Rectification: The right to request that we correct inaccurate or incomplete data.

Right to Erasure ("Right to be Forgotten"): The right to request the deletion of your data under certain legal conditions.

Right to Restrict Processing: The right to request that we limit how we use your data.

Right to Object: The right to object to our processing of your data, particularly for direct marketing.

Right to Data Portability: The right to request that we transfer your data to another organization or directly to you in a structured, machine-readable format.

Right to Complain: The right to lodge a complaint with a data protection authority (such as IMY in Sweden).

To exercise any of these rights, please contact us at the email address provided below. We will respond within 30 days.

6. Data Retention and Security

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory retention periods (e.g., tax laws). We implement robust technical and organizational security measures to protect your data from unauthorized access, accidental loss, alteration, or disclosure.

7. Cookie Policy

We use cookies and similar tracking technologies (like web beacons and pixels) to recognize you when you visit our website.

What are Cookies?

Cookies are small data files placed on your computer or mobile device when you visit a website. They are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

Types of Cookies We Use

We use first-party and third-party cookies for several reasons:

Essential / Strictly Necessary Cookies: These cookies are strictly necessary to provide you with services available through our website and to use some of its features, such as access to secure areas. (Legal basis: Legitimate Interest).

Performance and Analytics Cookies: These cookies collect information that is used either in aggregate form to help us understand how our website is being used or how effective our marketing campaigns are, or to help us customize our website for you (e.g., Google Analytics). (Legal basis: Consent).

Advertising / Targeting Cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests (e.g., Meta Pixel). (Legal basis: Consent).

How Can You Control Cookies?

You have the right to decide whether to accept or reject non-essential cookies. You can manage your preferences through the Cookie Banner / Consent Manager on our website.

Additionally, you can set or amend your web browser controls to accept or refuse cookies. If you choose to reject essential cookies, you may still use our website, though your access to some functionality and areas may be restricted. We also honor global privacy controls, such as the Global Privacy Control (GPC) signal.

8. Contact Information

If you have any questions about this Privacy and Cookie Policy, your rights, or how we handle your personal data, please contact us at:

Email: [email protected]

Company Name: Solhaven